Learner outcome: Evaluate, design, and improve a business processes at an organization to facilitate continuous improvement and achieve strategic objectives.

Course: INMGT 645 Business Process Management | 3 cr. | Fall 2025

Artifact: 

In fall 2025, I took a course called Business Process Management (BPM) and learned skills and techniques to model, analyze, design, manage, and continuously improve core processes in organizations. BPM is fundamental to achieving organizational strategy and ensuring sustainable success. This artifact is a PowerPoint I created that summarized the final project in this course which involved applying BPM principles by examining and documenting a specific process at an organization: new hire onboarding. This work reinforced my belief that ongoing process improvement drives business competitiveness and organizational resilience. 

Work Sample:

Business Process Management Final Project.pptx

Self-Reflection:

What did you learn?

This course provided a deep dive into the BPM Common Body of Knowledge (CBOK), covering the full process lifecycle. My learning focused on the core objectives necessary for successful change. I learned how to analyze existing processes using tools including basic flowcharts, cross-functional flowcharts, and SIPOC (suppliers, inputs, process, outputs, customers) diagrams. This taught me how to visually map workflows and identify potential bottlenecks. SIPOC was used to understand the key components of the organization’s operations as a whole before examining the new hire onboarding process. 

I also studied the strategic parts of BPM, including Process-Oriented Architecture (POA), and how to create a good Process Ecosystem. My final project required making both an Organization Chart and a Business Process Organization Chart. The BPO Chart defined three process types for the onboarding program: Management Processes, Customer Processes, and Support Processes, showing how organization structure must match process ownership.

I learned the rules of Process Design and continuous improvement, thinking about ideas like Process Maturity, and studied how to use a Continuous Improvement Diagram for Quality Management System to build a culture of ongoing improvement. Finally, I looked at the role of technology, checking out different Business process management software options for running and watching processes.

How did you learn this?

I learned this by various exercises throughout the course, and primarily from hands-on experience from the final project. The BPM lifecycle guided my learning from going to analysis to planning for change. I created a SWOT Analysis and SIPOC Diagram to define the project’s scope. I practiced creating a Stakeholder Management Plan for Business Process, which included columns detailing the stakeholder, their objective, necessary actions, and responsible owners of the change effort. I also developed a Roles and Responsibilities Matrix to define who was accountable across key functions (like Service Delivery Management and Quality Improvement). I combined all course ideas into the analysis and design of the organizational process. 

What were some challenges that you overcame?

One challenge was figuring out the right level to use my analysis tools and where they fit into the overall project. For example, I had to decide that the SIPOC Diagram would be tailored to the entire organization, while the Stakeholder Management Plan for Business Process would focus just on the process level. Similarly, I used the Roles and Responsibilities Matrix for the organization level, but I tailored the SWOT Analysis to look specifically at the process level, even though that tool is often used for the whole company.

Another specific challenge was aligning the quality framework with the process roles. To overcome this, I learned more about the inner steps of the Continuous Improvement Diagram for Quality Management System and then made sure each of the five steps in the Roles and Responsibilities Matrix matched one of the QMS categories: management responsibility, resource management, product realization, measurement analysis & improvement, and preventive and corrective action. This required looking closely at the process flowchart steps to accurately develop the details for both the roles matrix and the stakeholder plan.

How will you apply this information in the future?

I will apply the knowledge gained from this Business Process Management course in both my current and future roles to support efficient, sustainable change initiatives. As a professional in People Analytics, I will use my process modeling and analysis skills to make complex workflows smoother and help leaders decide where to focus improvement efforts. I plan to use tools like the SIPOC for defining scope before redesigning or automating processes. Tools such as organization charts and business process organization charts will help me clarify reporting relationships, decision authority, and governance gaps, enabling leaders to better understand where improvement efforts should be focused. I will also apply stakeholder management planning to anticipate resistance, align expectations, and tailor communication strategies so teams are prepared for change. By using the Quality Management System and continuous improvement concepts, along with roles and responsibilities matrices, I can ensure that improvements are measurable, owned, and sustained over time. Overall, this course strengthened my ability to diagnose problems, design practical solutions, and govern ongoing improvement.

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